Here is The 2013 American Customer Satisfaction Index List Of The Top Automakers That Get Consumers Satisfaction Ratings
- by Frank Thomas
If YOU are looking for a new car then you owe it to yourself to see Forbes 2013 list of top consumer rated car makers.
Personally based on this report I would pick a foreign car over a domestic one.
Consumer satisfaction = Cars that do not give you headaches!
First we will discuss the 2013 American Customer Satisfaction Index List then we will compare it JD Powers Car Dependability study and the Consumer Reports car dependability study to see how domestics and imports did.
First here is the American Customer Satisfaction Survey results for 2013
Mercedes jumped 4% over last year’s satisfaction ratings.
Lexus slipped slightly in its ratings compared to last year but continued to hold the No. 2 spot on the list.
A man rides a horse as a Subaru Impreza WRX with driver Yuriy Protasov and co-driver Kyrylo Nesvit, both from Ukraine, compete in the WRC Acropolis Rally. Subaru was the highest-ranked non-luxury marque on the list.
As recently as 2010 American and Japanese auto brands were tied in satisfaction ratings, but this year Asian brands far surpassed those from Detroit.
The top automakers for 2013 are a mix of luxury and Japanese brands
Cadillac is tied for the highest-ranked American brand on the satisfaction list.
GMC jumped five points in satisfaction scores from 2012 to 2013 to tie Cadillac for the highest-placed domestic brands.
Volkswagen dipped slightly in its score over 2012 but still exceeds the luxury average satisfaction rate.
9-12. Acura, Ford, Nissan and Chrysler
These cars customer satisfaction score equals the industry average.
NOTICE how this compares with the results JD Powers found in their 2013 Vehicle Dependability Study. They found that the MAJORITY of the 18 classifications went to Continue reading