Top Automobile Consumers Satisfaction Ratings 2013


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On August 30, 2013
Last modified:July 31, 2014

Summary:

Comparison of how domestic cars compared to imports in the 2013 consumer survey ratings

Here is The 2013 American Customer Satisfaction Index List Of The Top Automakers That Get Consumers Satisfaction Ratings

If YOU are looking for a new car then you owe it to yourself to see Forbes 2013 list of top consumer rated car makers.

Personally based on this report I would pick a foreign car over a domestic one.

Consumer satisfaction = Cars that do not give you headaches!

Question… Are YOU as loyal to your car brand as you are to your Auto insurance provider?

First we will discuss the 2013 American Customer Satisfaction Index List then we will compare it JD Powers Car Dependability study and the Consumer Reports car dependability study to see how domestics and imports did.

Ready?

First here is the American Customer Satisfaction Survey results for 2013

 

1. Mercedes-Benz

Mercedes jumped 4% over last year’s satisfaction ratings.

2. Lexus

Lexus slipped slightly in its ratings compared to last year but continued to hold the No. 2 spot on the list.      

3. Subaru

A man rides a horse as a Subaru Impreza WRX with driver Yuriy Protasov and co-driver Kyrylo Nesvit, both from Ukraine, compete in the WRC Acropolis Rally. Subaru was the highest-ranked non-luxury marque on the list.

4. Toyota

As recently as 2010 American and Japanese auto brands were tied in satisfaction ratings, but this year Asian brands far surpassed those from Detroit.

5. Honda

The top automakers for 2013 are a mix of luxury and Japanese brands

6. Cadillac

Cadillac is tied for the highest-ranked American brand on the satisfaction list.

7. GMC

GMC jumped five points in satisfaction scores from 2012 to 2013 to tie Cadillac for the highest-placed domestic brands.

8. Volkswagen

Volkswagen dipped slightly in its score over 2012 but still exceeds the luxury average satisfaction rate.

9-12. Acura, Ford, Nissan and Chrysler

These cars customer satisfaction score equals the industry average.

NOTICE how this compares with the results JD Powers found in their 2013 Vehicle Dependability Study. They found that the MAJORITY of the 18 classifications went to imports EXCEPT:

  • Midsize Pickup – Ford
  • Midsize Pickup – GMC
  • Large Car – Buick
  • Large Crossover SUV – Chevy
  • Midsize Sporty – Chevy

Here is a video explaining how the cars ranked in Britain. David Millward reports that the Brits are very LOYAL to their vehicles that are made in Britian!


Also notice how this compares with Consumer Reports 2013 Best Car Brand Perception survey:

  1. Toyota
  2. Ford
  3. Honda
  4. Chevrolet
  5. Mercedes-Benz
  6. Volvo Car
  7. Cadillac
  8. BMW
  9. Dodge
  10. Telsa

Clearly you can see that BRANDING is very different than customer satisfaction.

BTW if you want to see the 2013 Consumer Guides car DEPENDABILITY rankings you will notice that only 2 domestic cars make the top 10. (Cadillac takes #3 and Lincoln takes #4 spot)

What other news sites are saying about the top auto manufacturer consumer satisfaction ratings for 2013…

Cliff Turner shares his thoughts on how Toyota, Lexus, and Cadillac Rank Highest In Customer Satisfaction.

USA Today talks about the fact that Customer satisfaction with Detroit cars dips in 2013. In fact it reports 5 of 8 of them SLIPPED in the rankings!

Richard Read shares an awesome infographic on the breakdown by manufacturers you should see for yourself.

Steven Elmer talks about how overall customer satisfaction dropped 1.2 percent compared to last year according to the American Customer Satisfaction Index, a study that is based on phone and e-mail interviews with 4,078 recent new car customers that were randomly picked between April 6 and May 22 of this year.

Tell us if YOU feel that consumer satisfaction surveys will make a difference in the car that you buy next?

Or are you loyal to a brand name no matter what the surveys say!

Comparison of how domestic cars compared to imports in the 2013 consumer survey ratings
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